FAQs

Standard Shipping

  • Orders to the United States usually take 3-8 working days to be delivered to you and we usually ship within 5 business days.
  • Depending on where you live, demand, slow postal services, and shipping delays, shipping may take up to 1 month for international orders to arrive at your destination.
  • Shipping time might vary depending on location, shipment method and other factors. Please contact us at info@mysite.com for specific shipping times

Shipping cost:

  • Standard US Shipping Fee: $4.99
  • Standard Worldwide Shipping Fee: $19.99
  • Free shipping on all orders over $75

HOW DO I TRACK MY PACKAGE?

Tracking numbers will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country. You can track your package through our website

WHAT IF I CHANGE MY MIND? CAN I RETURN IT OR EXCHANGE IT TO DIFFERENT STYLES?

  • We cannot issue refunds once the order is shipped. However, if you contact us quickly after making the order, we can cancel your order and issue you a refund.
  • We offer free returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a week of receiving.
  • If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.

WHY WAS I CHARGED A DIFFERNT PRICE THAN STATED ON THE WEBSITE?

We are a US based company and our prices are based in USD. However, we've included a currency converter on our website that automatically converts this price to your local currency! Upon checkout, the prices will be converted back and charged in USD. If you are using a credit card with any currency other than USD, there may be slight discrepancies between what you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.

HOW DO I APPLY EYELASH STRIPS? To apply eyelash strips, first, ensure your natural lashes are clean and mascara-free. Trim the strip to fit your eyelid if necessary. Apply a thin layer of eyelash adhesive along the strip's band and wait a few seconds for it to become tacky. Then, using tweezers or your fingers, carefully place the strip as close to your natural lash line as possible, pressing gently to secure it.

WHAT ARE THE BEST EYELASH STRIPS FOR BEGINNERS?  Beginners often find that natural-looking, lightweight eyelash strips are the easiest to work with. Look for strips labeled as "natural" or "lightweight" for a more subtle effect and easier application.

HOW DO I CHOOSE THE RIGHT EYELASH STRIPS FOR MY EYES? Choose eyelash strips that complement the shape of your eyes and the look you want to achieve. For a natural look, opt for shorter, wispy lashes. For more drama, go for longer and fuller styles. Consider your eye shape and size when selecting the length and style.

CAN I RESUSE THESE EYELASHES? Yes, you can reuse eyelash strips multiple times with proper care. After removing them, gently clean off any adhesive residue with makeup remover and place them back in their original packaging to maintain their shape.

HOW DO I REMOVE THE EYELASHES WITHOUT DAMAGING MY NATURAL LASHES? To remove eyelash strips, gently peel them off starting from the outer corner of your eye and moving inward. Avoid pulling or tugging on your natural lashes, and use an oil-based makeup remover if needed to dissolve any remaining adhesive.

Do eyelash strips come with adhesive or do I need to purchase it separately? Some eyelash strips come with adhesive included, while others require you to purchase adhesive separately. Check the packaging or product description to see if adhesive is included.

HOW LONG DO THE LASHES TYPICALLY LAST? Eyelash strips can last all day or night with proper application and care. However, they should be removed before sleeping to prevent damage to your natural lashes.

ARE EYELASH STRIPS OK FOR SENSITIVE EYES?  Many eyelash strips are hypoallergenic and suitable for sensitive eyes, but it's always a good idea to check the product ingredients and do a patch test if you have known allergies or sensitivities.

CAN I WEAR EYELASHES WITH MY GLASSES? Yes, you can wear eyelash strips with glasses. However, you may need to trim the lashes slightly to ensure they don't interfere with your frames. Opt for shorter lash styles if you wear glasses regularly.

WHAT'S THE DIFFERENCE BETWEEN SYNTHETIC AND MINK LASHES? Synthetic eyelash strips are made from man-made materials and tend to be more affordable, while mink eyelash strips are made from real mink fur and often offer a softer, more natural look. Choose based on your preference for material and desired look.